Privacy Policy

1. What Information Do We Collect?

We collect personal and business information that you voluntarily provide to us when you contact us, request a quote, apply for an account or subscribe to our newsletter. Depending on the form you use, this may include:

Contact and quote requests

• Name, email, phone number, job title and company name
• City, state and postal code
• Shipment details such as origin and destination, freight type, weight, dimensions and dates

Account and credit applications

• Company information such as legal and trade names, addresses, years in business, MC, DOT, CVOR and surety bond numbers
• Names and contact details of company officers, accounts payable and other business contacts
• Tax identification numbers and banking information (bank name, contact, transit and account numbers)
• Credit and trade references, including contact details of the companies you list
• Answers to our supply chain security questionnaire and certification details (such as PIP, CTPAT and WSIB/CSST/W-9)
• Documents you upload, such as articles of incorporation

Information collected automatically

When you visit our website, our hosting provider and advertising tools may automatically collect technical information such as your IP address, browser type, device, the pages you visit and the date and time of your visit. See Cookies and Advertising below.

Please provide information about other people (for example your references or company contacts) only if you are authorized to do so.

2. How Do We Use Your Information?

We use personal information collected via our Site for business purposes, including:

• Communicating with you and responding to your requests
• Preparing shipping quotes and providing and improving our Services
• Reviewing account and credit applications, including contacting the bank and references you provide
• Assessing supply chain security as part of setting up business partners
• Sending administrative updates
• Conducting marketing and promotions, including our newsletter (with your consent)
• Sending SMS delivery notifications (with your consent)
• Measuring the performance of our advertising and website
• Protecting our website against fraud and abuse, and complying with legal obligations

3. Sharing of Information

We do not sell your personal information. We do not share your personal information or SMS consent with third parties or affiliates for marketing purposes.

We may share information only:

• With service providers who help us run our business and website (such as web hosting and email providers), only as needed to provide their services to us
• With your bank and the references you list, to verify the information in a credit application
• With carriers and partners as needed to fulfill service contracts and move your freight
• For legal compliance, to respond to lawful requests from authorities, or to protect our rights and the safety of others

4. SMS Consent and Usage

SMS consent is collected directly from the user via web forms or email responses. SMS consent is not shared with third parties or affiliates for marketing purposes. Giving SMS consent is optional and is not a condition of using our services. See our SMS Terms of Service below.

5. Cookies and Advertising

Our website uses Google Ads conversion tracking, which places cookies in your browser to measure which of our ads lead visitors to our website and forms. Google may collect information such as your IP address and browsing activity on our site under its own privacy policy.

You can control or delete cookies in your browser settings, and you can manage personalized advertising at adssettings.google.com. Our website will still work if you block cookies.

6. How We Protect Your Information

We implement technical and organizational security measures to protect your data, including:

• Encrypted (HTTPS) connections for all pages and forms
• Storing banking and tax identification numbers in encrypted form, and not sending them by regular email
• Limiting access to your information to staff who need it to do their work

However, transmission over the Internet is not completely secure, and is at your own risk.

7. How Long We Keep Your Information

We keep your information only for as long as needed for the purposes described in this policy: for example, while you are a customer or partner, and afterwards as required for tax, accounting and legal purposes. Applications that do not result in an account are deleted when they are no longer needed. When information is no longer needed, we delete it or make it anonymous.

8. Your Privacy Rights

You may contact us at contact@skyboundlogistics.com to request access, updates, or deletion of your personal data. Depending on where you live, you may have additional rights under local law, and we will respond to requests as required by that law.

You can unsubscribe from our newsletter at any time using the link in any newsletter email, and stop SMS messages at any time by texting STOP.

9. Third-Party Websites

Our website contains links to websites we do not control, such as our carrier onboarding partner and social media pages. Their privacy practices are governed by their own policies, and we encourage you to read them.

10. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this policy as needed. Changes will be posted on this page with a revised “Effective Date”.

12. Contact Information

If you have questions about this policy or want to make a privacy request, contact us: